FAQ

Frequently Asked Questions

Welcome to Mezetto’s FAQ page. Here you’ll find quick answers about delivery, orders, and returns.

1. Where do you deliver?

We deliver to all parts of the United Kingdom and most European countries. Delivery times vary depending on the destination and carrier availability.
For full details, please visit our Shipping Policy.

2. How long does delivery take?

  • UK-stocked items: We dispatch within 1–2 business days after payment confirmation. Estimated delivery is 2–4 business days within the United Kingdom and 5–10 business days to Europe.

  • Products sourced from outside the UK (including books): Processing time is 2–3 business days, and estimated delivery takes 10–15 business days (subject to customs clearance and local postal services).
    Delivery times are estimates and may extend during peak periods or carrier delays. For full details, please see our Shipping Policy.

3. Do you sell only Turkish books?

Our main collection features Turkish-language books carefully selected from leading publishers in Turkey.
However, we also offer a growing range of English and bilingual titles for readers interested in both languages.

4. What is your return and refund policy?

You may request a return within 14 days of delivery if your order is unused and in its original condition.
Please read our Return & Refund Policy for detailed instructions.

5. How can I contact you?

For any questions or assistance, you can reach us through the Contact page or by email.
We usually respond within 24 hours on business days.

6. How is my personal data protected?

We handle all customer information in accordance with GDPR and UK data protection laws.
You can review our Privacy Policy for full details.